The magazine took particular note of how smart-phone using customers are connected seamlessly by phone to Lamps Plus? exceptional customer service department and given personalized help. Lamps Plus is increasingly outfitting its lighting store locations with QR codes allowing customers to scan individual products to call up more information from the mobile site such as detailed product descriptions and user reviews. All told, the mobile site is optimized for smart phone usage to deliver most features of the full website, including multiple product images, product videos, related product suggestions, store locator and access to retailer?s entire catalog of designs, including lighting fixtures, lamps and a wide selection of furniture and home accessories. In accepting the award from Internet Retailer Magazine, Larry Gee, Senior Internet Marketing Manager at Lamps Plus was quoted as saying, "Our customers will often have additional questions?installation, style advice, etc.?aside from just availability, and getting them on the phone with a qualified professional allows us to service them better." ?With American Lighting Association certified professionals on staff to answer customer questions and an ongoing series of free Ask the Expert lighting workshops, our retail locations are much more than a place to buy lighting and home decor,? says Hsu. RIS (Retail Info Systems) named the Lamps Plus catalog app a 2011 Mobile App of the Year, calling the app (which allows mobile users to view the company?s expansive collection of interactive product catalogs), ?a photo rich approach?especially well suited to the iPad form factor, and the beauty of the Lamps Plus products.?
virtual backup solution ical hosting factoring a difference of cubes
No comments:
Post a Comment